Fresh Ideas Coventry Ltd (www.discountroofblinds.co.uk)
Terms and Conditions for Use and Sales
Last updated October 4, 2007
- Our website
- Customer Information
- Privacy
- Product Pricing and Title
- Your Order
- Free Sample Service
- Shipping and Customs Duty
- Cancellation Rights, Returns and Refunds
- Customer Complaints
- Faulty Products
- Events outside our control
- License
- Copyright
- Reasonably Foreseeable Losses
- Severability
- Waiver
- Entire Terms & Conditions
- Jurisdiction
1. Our website
Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.
2. Customer Information
2.1 We endeavour to ensure the colour replication on our website is as close as possible. However there may be variations between the colours on screen and the actual product due to circumstances beyond our control, including, but not limited to, reproduction limitations, monitor resolution, monitor contrast and software configuration.
2.2 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.
2.3 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.
3. Privacy
Fresh Ideas Coventry Ltd takes your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.
4. Product Pricing and Title
4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
4.2 We reserve the right to alter all product pricing without notice.
4.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.
5. Your Order
5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.
5.3 Product items not included within the dispatch email are not included in the order and contract between you and us.
5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
6. Free sample service
6.1 When you place an order for samples you will automatically receive a confirmation email from us to confirm your samples requested.
6.2 Your samples order is limited to a maximum of 3 (three) free samples. We reserve the right to refuse to process subsequent requests for more samples.
6.3 We require a correct full postal address for your sample order to be processed successfully.
6.4 Free samples subject to availability. If requested samples are not available, we will contact you to inform you of this.
6.5 You are not obligated to any further contract by using our free sample service. We provide a free sample service as a demonstration of our quality of customer service and delivery.
7. Shipping and Customs Duty
7.1 All orders received by us are shipped subject to availability.
7.2 We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.
7.3 Any breakages or missing items must be reported within 72 hours after delivery has been made.
7.4 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfillment company or a full refund.
7.5 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
8. Cancellation Rights, Returns and Refunds
8.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 10 working days from the day after you receive your goods.
8.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.
8.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used or either partially or fully fitted your product, unless the product is defective and you are returning it for this reason.
8.4 Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.
8.5 Please observe the following procedure for all returns to us:
8.5.1 On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.
8.5.2 If you are returning your product because it is defective, please state the defect or defects.
8.5.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
8.5.4 Any product you wish to you return/exchange must be returned back to us within 6 weeks of us receiving notification that you wish to return the product. If, after this time scale it has still not been returned, we will deem that you intend to keep the product and will therefore be unable to refund from that point onwards and a £15 administration charge will be raised on the original credit card used.
8.5.5 Any return is entitled to a full refund of the original amount, with the exception of the above.
8.5.6 Any exchange you wish to make will incur no further charge providing the product you wish to exchange it for is the same price. If it is any different then we will either refund/charge the difference on the original credit card used.
8.5.7 Our free returns/exchange policy shows our continuing efforts for customer satisfaction. Any exchange which is made, is entirely free (subject to the above). If, however, you wish to exchange more than once, every subsequent time will incur a £15 administration charge.
8.6 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
8.7 For all orders within the UK, you will be issued with a pre-paid postage returns label, which will need to be applied to the packaging and taken to the nearest post office.
8.8 You are responsible for paying any additional postage or shipping costs incurred when returning the product.
8.9 We will not issue refunds for any items lost or stolen in transit to us.
8.10 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
8.11 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.
8.12 Unused products may be returned promptly by customers within the UK, using only the pre-paid postage returns labels we provide and must not be sent directly to our address.
8.13 Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.
8.14 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.
9. Customer Complaints
We endeavour to respond to all customer complaints or queries within five working days.
10. Faulty Products
Where a Customer experiences a fault with a product it can be returned to Fresh Ideas Coventry Ltd, subject to our returns policy above.
11. Events outside our control
Fresh Ideas Coventry Ltd shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.
12. License
12.1 Fresh Ideas Coventry Ltd grants you a license to access the content, information and services contained within our website for personal use only.
12.2 This license allows you to download and cache (using your browser) individual pages from our website.
12.3 This license does not allow you to download and modify individual pages or substantial parts of our website nor to make our
website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.
12.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
12.5 Our website cannot be placed within the frame-set of another site.
13. Copyright
13.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of Fresh Ideas Coventry Ltd, unless expressly acknowledged as otherwise.
13.2 All images similar to those of the official Velux images are copyright of The Velux Company Ltd.
13.3 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
13. Reasonably Foreseeable Losses
14.1 Fresh Ideas Coventry Ltd will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made.
14.2 All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.
14.3 Fresh Ideas Coventry Ltd does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty by us, our employees or officers.
15. Severability
The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
16. Waiver
Failure by Fresh Ideas Coventry Ltd to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.
17. Entire Terms & Conditions
These Terms & Conditions set out the entire agreement and understanding between you and Fresh Ideas Coventry Ltd. We reserve the right to change these Terms & Conditions at any time, without giving notice to you.
18. Jurisdiction
These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
Your statutory rights are unaffected.
Our contact details are as follows:
Fresh Ideas Coventry Ltd
40 Hexworthy Avenue
Styvechale Grange
Coventry
West Midlands
CV3 6LT
Email:
Telephone
From within the UK: 024 7641 2812
International: +44 24764 12812
Fax
From within the UK: 024 7669 2132
International: +44 24766 92132
Company registration number: 4672772
VAT registration number: 487 5012 32 |
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